All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date. The warranty does not cover physically damaged merchandise. All warranty replacements are required to have a RMA (Return Merchandise Authorization) number.

The following link explains how to get a RMA(Return Merchandise Authorization) number.

Return Policy

Malfunctioning Parts:

If product purchased from Phonespare does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 180 days from the original purchase date. Customers may initiate a RMA for an exchange or refund request.

0 – 30 Days:

All merchandise, unless otherwise indicated, may be returned within thirty (30) days after the original purchase date for a full refund or exchange excluding shipping.

31 – 60 Days:

All merchandise, unless otherwise indicated, may be returned within 31 to 60 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower.

61 – 90 Days:

All merchandise, unless otherwise indicated, may be returned within 61 to 90 days from the original purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower, minus 20% processing fee. Refund amount will be given as a coupon (expires 90 days after date issued) to be used at checkout.

91+ Days:

No refunds will be given after ninety (90) days from the original purchase date. Partially cost will be charged for an exchange request.

Received Defective Parts

•DOA, Dead on Arrival:

Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please open a RMA (Return Merchandise Authorization) within 7 days of receipt on our website. You will need to provide the information listed below in the RMA within that 7 day period after you have received the package so that we may file a claim with the shipment carrier in a timely manner:

•Pictures of the front and back of the shipment box.

•Pictures of the front and back of the product that has physical damages.

Note: Failure to provide information regarding DOA (Dead on Arrival) item within 7 days upon receipt will cause the RMA to be denied. Pictures of the front and back of the product that has physical damages.

Wrong parts ordered

•Customer ordered wrong parts:

Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product. 

Note: Incorrect item orders that fail to open a RMA within 7 days upon receipt will be denied.

Wrong parts received

•Customer received incorrect parts:

If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and open a RMA (Return Merchandise Authorization) on our website. We will verify the error and fix it as quickly as possible.

RMA processing time (within 7 business days)

Depending on customer’s request (refund or exchange), the RMA handling process can be finished within 7 business days after the defective items received by ETS. If it has been over 7 business days, please send an email to RMA@phonespare.com, it will be handled immediately and a response will be provided within 24 hours.

Policy Abuse

Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.

Policy Changes

These policies are subject to change at any time and without notice.

Phonespare adds value to our clients’ supply chains by delivering hundreds of thousands of units / parts every month, at very competitive rates. We are able to do this while continuing to realize industry leading RTVs. We are not only selling parts, but also working hard to provide flexible supply chain solutions for partners who can work with us to build long term sustainable relationships.

Phonespare maintains dedication to integration with OEM manufacturing facilities throughout Asia. We have the experience to deliver OEM compliant production capacity that will even supply clients who order parts in high volume. We can tailor the production of LCD digitizer assemblies, housings, RF components, Flex Cables, and small parts to the exact specifications required by the client’s BOM.

We are experienced in delivering reliably to clients requiring high volumes, competitive prices, and tight specification variance. Phonespare is ISO9001 certified. Our company has successfully tailored supply integration programs for many of the largest re-manufacturers in the industry, as well as thousands of repair shops globally.

We currently can make: Digitizers, Flex Cables, Glass Lenses, Housings, Batteries, Adhesives, Foam Cushions, Buttons, Waterproof Labels, Screen Protectors, Keypads, Cases, Covers, Straps, etc.
Aside from the above-mentioned parts, you name it, we can make it. Contact us with your proposal today.

Volume OEM Supply

Managed Consignment Inventory

LCD & Housing Reclamation and Value Recovery

Franchised Wireless Repair Chains and Independent Repair Shops

Multiple wireless repair franchises and independent repair shops globally turn to Phonespare because of our in time shipping, quality assurance, tech support, and industry leading pricing on their repair parts supply inventories. As a vertically integrated wireless solutions provider, Phonespare maintains the cutting edge knowledge bases required to service repair shops, supporting thousands of different models every day.Our disciplined ISO quality assurance process allows us to transfer enterprise level remanufacturing standards throughout our global customer base, and the independent repair shop / repair franchise benefits from the same industry best practices as our global and public owned remanufacturing customers. Phonespare is proud to offer repair shop level clients maximum competitiveness by selling globally at high volume and extending discounted savings to the independent business owner… we are all together!

Grade S
Grade S parts are those with 100% original core components like LCD, IC chip, while non-core components like flex, glass lens and frame made of best original compliant material, which are assembled by the third-party factories.

Grade S –
Grade S – is almost the same with Grade S. The only difference lies in very slight cosmetic imperfections. Good option for customers who are not so critical with cosmetic aspects.

Grade A
Grade A all components made of original compliant materials. They are widely accepted compliant replacements for original parts, which can keep a good balance between price and quality.

Grade B
Grade B – The only difference lies in very slight imperfections. Good option for customers who are not so critical with cosmetic aspects.

Grade S+

Grade S+ parts are those with 100% original core components like LCD, IC chip, flex, while non-core component like frame can be original or original compliant (Up to the main market trend), which are assembled by the original factories.